Centralise incidents, guarantee response times and keep full control of your information with the most robust and flexible support solution on the market.
With NEXTICKET you turn the chaos of emails and phone calls into an orderly, measurable and highly efficient workflow. Designed around technological sovereignty: your information and your customers’ information stays under your full control, on secure private servers.
Your data is not on shared public clouds; you decide where the information lives.
Capture incidents from email, web forms and the native app in a single unified panel.
Define, monitor and meet response times to guarantee service excellence.
Detailed log of every interaction, status change and reply for full activity control.
Native connection with NEXERP and NEXCLOUD to link tickets to customers and technical documents.
Full legal certainty when handling sensitive support data on European infrastructure.
Unify your support and remove the spread of information between tools, spreadsheets and overflowing inboxes.
Replace overflowing inboxes and spreadsheets with a centralised, professional system.
Full access from Web, Android and iOS. Ideal for businesses with field technicians who need instant alerts and status updates.
Precisely control what each technician, department or customer sees, ensuring confidentiality and order.
Seamless technical coordination: your technicians collaborate behind the scenes while the customer only sees what they need to see.
Technicians can exchange private notes and collaborate on complex tickets without the end customer seeing the internal process.
Offer your customers a professional space to open tickets, attach files and follow the progress of their requests without flooding your phone.
Instant access to every previous intervention for a customer or asset, enabling faster, more accurate solutions.
NEXTICKET deploys wherever you decide: your own servers, an EU datacenter or private cloud. No vendor lock-in, no data in third-party hands.
Installation in your datacenter or on your own servers. Full control over data, network and access policies.
Dedicated servers in Europe. AES-256 encryption, native GDPR compliance and your data never leaves the continent.
From 5 to 500 agents with no redesign. High availability, load balancing and automatic backups included.
NEXTICKET is not a standalone tool. It acts as the central axis of operational traceability, unifying technical communication with all the Nexumia management solutions to ensure no incident goes unanswered.
Unlike traditional SaaS solutions, NEXTICKET grows with your team without your monthly bill spiking. Predictable investment, measurable ROI.
Onboard technicians at no additional per-user cost. Your operations scale, your bill does not.
Professional 24/7 knowledge centre. Your customers solve basic queries without opening a ticket.
Reports on resolution times, technician workload and satisfaction. What gets measured, gets improved.
A specialist analyses your case and proposes a clear roadmap — no commitment, no hard sell.
A real specialist reviews your case.
No commitment, no hard sell.
Roadmap with clear timeline and budget.
Prefer to talk directly?
+34 930 485 363 · info@nexumia.eu
From the perimeter network to ERP, AI or video surveillance: 10 solutions that speak the same language and share the same sovereign architecture.
